Refund Policy

7-Day Return/Refund Policy:

At Wizo.pk, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 7-day return or refund policy. Here's how it works:

  1. Eligibility:
    • You can return any unworn, unused items in their original packaging within 7 days of receiving the product.
    • Watches must be in their original condition and packaging. Any products that have been used or altered will not be eligible for a refund.
  2. How to Return/Refund:
    • To initiate a return or refund, please contact our customer support team at [Your Customer Support Email] with your order details and reason for the return.
    • Once your return is approved, we will provide you with instructions on how to return the item.
    • Once the item is received and inspected, we will process your refund to the original payment method.
  3. Refund Processing Time:
    • After receiving your return, we will process the refund within 5–7 business days.
    • Refunds will be credited to your original payment method.

Exchange Policy:

If you wish to exchange an item, we also offer an exchange policy within 7 days. The item must be unused, unworn, and returned in the original packaging.

  1. How to Exchange:
    • To request an exchange, please email our customer support at [Your Customer Support Email] with your order number, the item you wish to return, and the item you would like in exchange.
    • Depending on the availability of stock, we will send you the new item after receiving the returned product.
  2. Exchange Eligibility:
    • The item must be returned in its original condition.
    • Any used or damaged items will not be accepted for exchange.

Note: The exchange will be processed based on the value of the product. If the exchanged item is more expensive, the difference will need to be paid by the customer. If the item is cheaper, we will refund the difference.